FAQ
Look to our frequently asked questions (FAQ) resource for answers to commonly received questions. Please visit this resource first before opening a support ticket. Most likely your question has been asked in the past and is addressed within the FAQ.
Read Frequently Asked Questions (FAQ)
DK API Technical Support
For technical support questions related to the use of Digi-Key APIs we have implemented a support ticketing system.
Support tickets will be responded to within 24 hours of submission, during the operating hours of: Monday-Friday, 9:00 am - 5:00 pm central time (cst/cdt).
Digi-Key API Technical Support team will not provide code review or coded solutions.
Support tickets allow the upload of text and image files. Providing text files of the full client request and the API response is very helpful. Providing screen shots for items not able to be captured with text is helpful as well.
In the support request please provide:
- The full client request, headers and message body, sent to the API (text file upload preferred)
- The full response, headers and message body, received from the API (text file upload preferred)
- Description of the issue
- Steps to reproduce the problem
- Relevant screenshots
Create or View a support ticket
DK API Team
Reach out to the Digi-Key API Team for:
- Non-technical questions
- Rate Limit requests
- Provide API feedback or enhancement requests